Shipping Policy

Last updated: September 8, 2026

This Shipping Policy explains how we process and deliver orders placed on myadera.com. All shipping charges are shown and charged in US dollars (USD).

Order processing

Orders are processed within 1–2 business days after payment is confirmed. Once your order ships, you will receive tracking information so you can follow your delivery.

Where we ship

We currently ship to the United States, Canada, Australia, and the United Kingdom.

Shipping options and rates

  • Standard Delivery With Tracking — $7.95 USD. Free on orders of $85.00 USD or more. Includes protection against damage, loss, or theft.
  • Expedited Shipping & Secure Premium — $14.95 USD. Insured, trackable, with priority handling.

The shipping options and final cost available to you are shown at checkout before you pay.

Delivery times and tracking

All orders are shipped with tracking. Estimated delivery times vary depending on your destination and the carrier, and are not guaranteed. Once your order is on its way, you can use your tracking number to see the latest status.

Customs, duties, and taxes

For international orders, import duties, taxes, or customs fees may be charged by the destination country. These charges are set by local authorities and are the responsibility of the customer. Adera has no control over them and cannot predict their amount.

Delays

Occasionally delivery may be delayed due to factors outside our control, such as carrier disruptions, customs processing, weather, or peak periods. If your order is significantly delayed, contact us and we will help you follow up with the carrier.

Lost, stolen, or damaged shipments

Standard tracked shipments include protection against loss, damage, or theft. If your order is lost, arrives damaged, or is affected by theft, contact us at contact@myadera.com with your order number and any relevant photos, and we will help resolve the issue.

Incorrect shipping address

Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible; we will do our best to update it before the order ships. We are not responsible for orders sent to an incorrect address provided by the customer.

Contact us

For any shipping question, contact:

Adera
Email: contact@myadera.com
Registered office: 149 Avenue du Maine, 75014 Paris, France