Refund & Return Policy
Last updated: September 8, 2026
At Adera we want you to love your purchase. This policy explains how returns and refunds work and how to contact us. It applies to orders placed on myadera.com and does not affect the statutory rights available to you under applicable consumer law.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your order, contact us within 30 days of receiving it at contact@myadera.com and we will help you arrange a return and refund.
Your statutory right of withdrawal (EU)
If you are a consumer in the European Union, you also have a legal right to withdraw from a distance purchase within 14 days of receiving your goods, without giving a reason, in accordance with applicable law. This statutory right applies alongside, and in addition to, our 30-day money-back guarantee.
How to start a return or refund
- Email us at contact@myadera.com with your order number and the reason for your return.
- We will confirm whether your item is eligible and send you return instructions.
- Where a physical return is required, please pack the item securely and send it to the address we provide.
Please do not send items back before contacting us — returns sent without prior confirmation may not be processed.
Condition of returned items
To be eligible for a return under our guarantee, items should be returned in a reasonable condition. For hygiene and safety reasons, certain opened or used personal-care items may not be returnable. This limitation does not affect your statutory rights or your right to a remedy for faulty, damaged, or incorrect items.
Faulty, damaged, or incorrect items
If your order arrives faulty, damaged, or if you received the wrong item, contact us at contact@myadera.com as soon as possible with a description and photos. We will arrange a replacement or a full refund, including any applicable return shipping costs, at no cost to you.
Return shipping costs
For returns that are not due to a fault on our side, you may be responsible for the cost of returning the item. We will confirm any return shipping details when we send your return instructions.
Refunds
Once your return or refund request is approved — and, where a physical return applies, once we have received the item — we will issue your refund to the original payment method used for the order. Depending on your bank or card provider, it may take some time for the refund to appear on your statement.
Contact us
For any question about returns or refunds, contact:
Adera
Email: contact@myadera.com
Registered office: 149 Avenue du Maine, 75014 Paris, France