Privacy Policy

Last updated: September 8, 2026

This Privacy Policy explains how Adera ("Adera", "we", "us" or "our") collects, uses, and discloses your personal information when you visit or make a purchase from myadera.com (the "Site") or otherwise communicate with us. Our store is powered by Shopify, which helps us operate the Site and process your orders. By using the Site, you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact details — your name, billing address, shipping address, email address, and any phone number you provide.
  • Order and payment data — the products you buy, order value and history, form of payment, payment confirmation, and billing details. Payments are processed by our payment provider; we do not store your full card number.
  • Account information — if you create an account, your login details and preferences.
  • Transaction and interaction data — items you view, add to cart, purchase, return, or cancel.
  • Communications — the information you include when you contact us for support.
  • Device and usage data — your IP address, browser and device information, and how you navigate and interact with the Site, collected automatically through cookies and similar technologies.

How we use your information

  • To provide the Site and fulfil your orders — process payments, arrange shipping and tracking, handle returns and exchanges, and manage your account.
  • To communicate with you about your orders and provide customer support.
  • For marketing and advertising, where permitted — including sending marketing emails you have opted into and showing you relevant ads.
  • For analytics — to understand how the Site is used and improve it.
  • For security and fraud prevention, and to comply with our legal obligations.

Order and payment data

When you place an order, checkout and payments are handled through Shopify's secure, PCI-DSS-compliant checkout using Shopify Payments and Shop Pay. Accepted cards include Visa, Mastercard, American Express, and Maestro. Card details are processed by the payment provider and are not stored in full by Adera.

Cookies and tracking technologies

We use cookies and similar technologies to operate the Site, remember your cart and preferences, measure performance, and support advertising. These fall into three broad categories:

  • Essential cookies — set by Shopify and required for the cart, checkout, and site security.
  • Analytics cookies — used to understand how visitors use the Site (see Analytics below).
  • Advertising cookies — used to measure and improve our advertising (see Advertising below).

You can control cookies through your browser settings. Blocking some cookies may affect how the Site works.

Analytics

We use Lucky Orange to analyse how visitors use the Site, including heatmaps and session recordings of on-site activity. This helps us improve usability and fix problems. Lucky Orange processes this data on our behalf.

Advertising and social media tracking

We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising, understand actions taken on the Site, and show relevant ads on Meta platforms (Facebook and Instagram). This may involve sharing certain event and device information with Meta. You can manage ad personalisation in your Meta account settings and through your browser or device controls.

Email marketing

If you opt in, we send promotional emails through our email marketing service provider. You can unsubscribe at any time using the link in any marketing email; we may still send you non-promotional messages about your orders or account.

How we share your information (third-party processors)

We share personal information with service providers who process it on our behalf, only as needed to run our store. These include:

  • Shopify — ecommerce platform, hosting, checkout, and order management.
  • Shopify Payments / Shop Pay — payment processing.
  • Meta (Facebook) — advertising and conversion measurement.
  • Lucky Orange — analytics, heatmaps, and session recording.
  • Kaching Bundles — cart bundling and upsell functionality.
  • Flowpallet — order fulfilment and processing.
  • Our email marketing service provider — sending emails you have opted into.
  • Shipping carriers — to deliver your orders and provide tracking.

We may also disclose information to comply with the law, respond to lawful requests, protect our rights, or in connection with a business transfer. We do not sell your personal information for money.

International transfers

We are based in France and serve customers in several countries. Your information may be transferred to, stored, and processed in countries other than where you live. Where we transfer personal data out of the European Economic Area or the United Kingdom, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Data retention

We keep your personal information for as long as needed to provide our services, fulfil the purposes described in this policy, and meet our legal, accounting, and reporting obligations. Order records are typically retained for the periods required by applicable law. When information is no longer needed, we delete or anonymise it.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. If you are in the EEA or the UK, these rights are provided under the GDPR. To exercise any right, contact us at contact@myadera.com. You also have the right to lodge a complaint with your local data protection authority; in France this is the CNIL (www.cnil.fr).

Children's privacy

The Site is not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated version here and revise the "Last updated" date above.

Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Adera
Email: contact@myadera.com
Registered office: 149 Avenue du Maine, 75014 Paris, France

For the purposes of applicable data protection law, Adera is the data controller of your personal information.